Description

Veterinary client Service Representative

Full-time

Anderson, CA

Compensation negotiable based on credentials and experience with an hourly pay rate starting at $19-22/ hour. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location

Anderson Veterinary Clinic is seeking a compassionate and highly organized Veterinary Client Service Representative (CSR) to join our team. As a CSR, you will be the first point of contact for our clients and play an integral role in delivering excellent customer service. You will interact with pet owners, manage client appointments, provide information on services, and ensure smooth and efficient operation of our front desk.

If you are passionate about animals, enjoy interacting with people, and have exceptional communication and organizational skills, we would love to meet you!

Key Responsibilities:

• Client Interaction: Greet clients with a friendly, positive attitude both in-person and over the phone. Provide information about the clinic’s services and help clients with questions or concerns
• Appointment Scheduling: Manage appointment scheduling, confirm appointments, and follow up with clients as needed. Ensure accurate entry of client and pet information in the system
• Client Records Management: Maintain and update client and pet records, ensuring all information is accurate and up to date
• Billing and Payments: Process payments for services, handle insurance claims, and ensure accuracy of billing. Provide cost estimates and follow up with clients regarding outstanding payments
• Customer Service: Address client concerns or complaints promptly and professionally. Strive to create a welcoming and supportive environment for clients and their pets
• Coordination with Veterinary Team: Communicate efficiently with veterinarians, technicians, and other clinic staff to ensure excellent patient care and service. Relay relevant information to clients as needed
• Inventory and Supplies Management: Assist with inventory tracking, restocking supplies, and managing office resources
• Compliance & Confidentiality: Ensure confidentiality of client and patient information in accordance with clinic policies and regulations. Maintain compliance with clinic standards of service

Qualifications:

• High school diploma or equivalent; some college or relevant coursework is a plus
• Previous experience in customer service, healthcare, or veterinary settings preferred
• Strong communication and interpersonal skills, with the ability to interact professionally and empathetically with clients and team members
• Ability to multitask and prioritize tasks in a fast-paced environment
• Strong organizational skills and attention to detail
• Proficiency with office software and ability to learn clinic-specific software systems
• Passion for animals and a willingness to learn about veterinary care
• Ability to work well as part of a team and contribute to a positive clinic culture
• Must be reliable, punctual, and maintain a professional demeanor

Preferred Qualifications:

• Previous experience in a veterinary or animal care setting
• Knowledge of veterinary terminology and common animal health procedures
• Experience with veterinary practice management software (e.g., Avimark, Cornerstone)

Physical Requirements:

• Ability to sit or stand for extended periods, with or without reasonable accommodation
• Ability to lift up to 20 pounds occasionally, with or without reasonable accommodation
• Must be able to work weekends, or evenings, if necessary

Benefits - our care in action

Thrive offers a suite of benefits to support team members’ emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short- and long- term disability plans, we offer eligible team members:

• Competitive pay

• 401(k) with employer match

• Mental health resources, including 24/7 access to Lyra Health

• Paid parental leave

• Purr-ental leave for when you adopt a pet

• Employer-sponsored childcare and elder care

• Personalized care for every family-forming journey

• Discretionary funds and FREE CE courses

• Pet perks and veterinary service discounts

• Student loan management tools and assistance

Provide your best care with more bridges and less barriers.

We listen to your needs and then meet them. Through training and free CE experiences, your career development can flourish. And in our locally rooted, nationally connected community, you’ll be able to make connections, access opportunities and find support with ease.

Support for you is as vital as the support you provide.

You’ll Thrive With Us

At Thrive, you have the opportunity to develop your career in a way that best suits your goals. Take advantage of our comprehensive learning and skill-building programs to enhance your expertise. You can build your skills and earn credentials through:

• Our vast, diverse, and free library of continuing education courses - ThriveU

• Live, virtual interactive workshops to develop valuable leadership skills

• A program designed to teach you the fundamentals of running a pet hospital

• Scholarship opportunities and tuition reimbursement

• Move into any specialty, hospital type, or environment - across the nation.

• Leadership training for a thriving and long career in the veterinary profession.

Why Work With Us?

At Anderson Veterinary Clinic, we are dedicated to providing high-quality care for pets and exceptional service to our clients. Our team is committed to supporting each other and creating a compassionate and professional environment. We offer competitive pay, opportunities for growth, and a fun, pet-friendly atmosphere.

About Thrive:

Thrive Pet Healthcare is one of the first veterinary services offering a comprehensive continuum of care for pets’ primary, specialty, and acute needs. Through a nationwide community of over 360 veterinary providers, and an industry-leading membership program, Thrive Pet Healthcare provides personalized, accessible care through every stage of a pet’s life and health. Founded by veterinarians, the organization provides industry-first benefits for practice staff while elevating privately held veterinary hospitals with innovative service and technology solutions. By focusing on the needs of care providers and professional collaboration, Thrive Pet Healthcare is supporting the well-being of the industry and raising the national bar for veterinary excellence.

Thrive Pet Healthcare is united by our mission to create the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. We exist to nurture both pets and people through meaningful relationships and exceptional veterinary care.

Our Support Office teams power that mission by supporting our hospitals through operational excellence, innovative programs, people-centered culture, and forward-thinking business solutions - all while having plenty of fun along the way.

We nurture pets & people through meaningful relationships and exceptional pet care-and we are united by a shared set of values.

• Service - delivering exceptional service
• Empathy - leading with care
• Accountability - achieve meaningful outcomes
• Joy - be a source of light
• Exploration - learn to fuel growth
• Team - connect for success

At Thrive Pet Healthcare, we are committed to creating a culture where everyone from any background can be heard, respected, and valued. We pledge to build an inclusive environment nurtured by respectful curiosity to support, encourage, and celebrate the diverse voices of our teams and the communities we serve.