Description

________________________________________ *About Us* Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well. *Our Core Values are:* • We serve faithfully by doing what's right with a joyful heart. • We never settle by constantly striving for better. • We are in it together by supporting one another and those we serve. • We make an impact by taking initiative and delivering exceptional experience. ________________________________________ *Change Management Introduction* The Baylor Scott & White Change Management Strategy at its core is about preparing, equipping, and supporting people through organizational, digital, and workflow transitions. It ensures that every change-whether process, technology, or experience based-is understood, adopted, and sustained by the teams who bring it to life. Our Change Management function partners closely with operational, clinical, and digital stakeholders to translate strategy into clear, actionable steps; anticipate and remove barriers; and create the communication, training, and readiness structures that drive successful adoption. We focus on aligning people, processes, and systems so that change is not only implemented, but embraced, measured, and continuously improved across the organization. ________________________________________ *Role Narrative* This role specifically will support our Customer Centricity Strategy with the focus on Customer Journey Transformation. Customer Journeys play a critical role in bringing our care delivery transformation to life by serving as 1 holistic group called the Customer Experience Office which contains Customer Journeys, Human Centered Research & Design & Change Management. The role of an OD Consultant ensures that redesigned journeys, digital tools, and new workflows are not just built, but adopted, understood, and sustained across the organization. This role will work to ensure a one-system approach across the enterprise, which will include employee engagement, strategy and goal planning, and organization assessment and design. So if you enjoy simplifying complexity, partnering across functions, and helping people navigate change, this role is an excellent match. *What This Role Is All About * • Lead the people side of change: Help teams understand what's changing, why it matters, and how to adopt new ways of working. • Support digital and workflow adoption: Translate journey maps, digital tools, and redesigned processes into clear, actionable steps for frontline teams. • Partner across the organization: o Work closely with Medical Group, Digital Health Office, Product & Solutions, Clinical Operations (ambulatory + inpatient), IS, and other System Partners. Your role ensures changes are aligned, sequenced, and reinforced. • Improve the customer experience: Your work directly impacts how patients learn about their care, schedule appointments, follow-up on their care, pay bills, check in into appointments, receive additional care and engage from home. ________________________________________ *Benefits* Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include: • Immediate eligibility for health and welfare benefits • 401(k) savings plan with dollar-for-dollar match up to 5% • Tuition Reimbursement • PTO accrual beginning Day 1 Note: Benefits may vary based upon position type and/or level. *Belonging Statement* We believe that all people should feel welcomed, valued and supported. *Qualifications* • Education: Bachelor's or 4 years of work experience above the minimum qualification • Experience: 5 Years of Experience • Exceptional people skills and ability to engage all levels of the organization. • Strong analytical skills, with the ability to translate analysis into recommendations. • Preferred: Master's degree in Organizational Development, Industrial/Organizational Psychology, Business Administration, Healthcare Administration, Training and Performance Improvement or related discipline. • Additional Consideration: Professional certifications in Change Management (Prosci, ACMP), Project Management (PMP), or Lean/Agile methodologies are strongly valued. ________________________________________ *QUALIFICATIONS* * EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification * EXPERIENCE - 5 Years of Experience